Skills Where It Matters Most: Unlocking Capability on the Frontline

For many organizations, frontline and deskless workers represent the largest—and most operationally critical—portion of the workforce.

Yet traditional talent and learning practices often fail to reach them.

In this panel discussion, frontline leaders and practitioners will share lessons from real-world implementations of skills-based practices in manufacturing, operations, and service environments.

Together, we’ll explore how organizations are:

  • Translating skills strategy into operational capability
  • Equipping frontline supervisors to develop their teams
  • Integrating technology, coaching, and on-the-job practice
  • Connecting skills development directly to business outcomes

This session is designed as a peer-to-peer exchange for HR, Talent, and Learning leaders who want to bring skills strategy to the front lines of the organization.

———————————————————————Facilitator: Brian Richardson, Founder and CEO of Richardson Consulting Group, advising Fortune 500 leaders on how to unlock business results through skills-based strategy, culture, and performance.

"Your frontline, they rise and fall based on the competency and the culture their supervisor creates."
TabathaSenior Director of Learning Data Strategy & Insights, Cargill
"I've never met anyone in an organization, regardless of role, who does not agree with the idea that we need a highly capable, confident workforce."
JD DillonChief Learning Officer, Axonify
"One of the things that I approach my frontline leaders with is, I can define what the skills are, and you won't be happy, or you can help me define what the skills are, and we'll all be happy."
JoeGlobal Learning and Development Lead, CJK Group
"The problem isn't a skills gap. We've been talking about skills gaps for a long time, and skills gaps are an outcome, not the problem. The problem is opportunity gaps."
JD DillonChief Learning Officer, Axonify
"One of the biggest challenges is making sure that there's a place for frontline workers to give feedback and to provide insights and to have suggestions."
HeatherSenior Analyst, RedThread Research
“On the frontline, there are real consequences for failure to get the right skills to the right place at the right time."
Brian RichardsonFounder and CEO of Richardson Consulting Group

Join your peers and help move the Frontline Skills conversation forward.