Deskless Excellence | Richardson Consulting Group

Deskless Excellence:

Skills Transformation on the Frontline

Learn how these strategies are boosting productivity, customer loyalty, and employee experience across retail, grocery, restaurant, and other sectors where deskless workers are difference-makers.

The Roundtable will be a small group of senior HR and Learning leaders, and we do it on Teams. Everyone shares successes and challenges they are experiencing related to the topic, 60 minutes in total.

———————————————————————Roundtable Facilitator: Brian Richardson, Founder and CEO of Richardson Consulting Group, helping leading organizations improve business performance by improving human performance.

"Your frontline, they rise and fall based on the competency and the culture their supervisor creates."

"I've never met anyone in an organization, regardless of role, who does not agree with the idea that we need a highly capable, confident workforce."

"One of the things that I approach my frontline leaders with is, I can define what the skills are, and you won't be happy, or you can help me define what the skills are, and we'll all be happy."

"The problem isn't a skills gap. We've been talking about skills gaps for a long time, and skills gaps are an outcome, not the problem. The problem is opportunity gaps."

"One of the biggest challenges is making sure that there's a place for frontline workers to give feedback and to provide insights and to have suggestions."

“On the frontline, there are real consequences for failure to get the right skills to the right place at the right time."

Join your peers and help move the Deskless Excellence conversation forward